Call Centre / CustomerService

Customer Service Advisor

Full Time

*This is a full-time position, working 35 hours per week.*

*Shift pattern: Flexible Days*

*Start times anytime between 7 am to 11am / Finish times anytime between 3pm to 7pm*

*Option to work from home after initial 3 month training*

At Lloyds Banking Group, we help Britain’s people, businesses and communities prosper.

You’ll help us become the best bank for customers.

*What you’ll be doing*

Joining our friendly contact centre team, you’ll support customers to make the most of their money.

Whenever they need us, you’ll make sure they get the best from their bank.

We’ll teach you all about our products and processes, so you can respond to queries quickly.

Connecting with customers by phone, social media, web-chat and video call, you’ll take care to find out what matters to them.

And if you can’t solve everything for them, you’ll put them in touch with an expert who can.

*What you’ll need*

• Interest in completing 6 weeks of paid training, to learn all you need to know about financial services

• Passion for understanding and helping customers

• Determination to deliver on your promises

• Confidence to work as part of a team

• Ability to commit to shifts

*The Rewards *

As well as your salary, you’ll enjoy a rewards package that offers flexibility and choice. Highlights include:

· 22 days holiday + 8 Bank Holidays

· Annual performance bonus

· Swap some benefits for cash

· Exclusive high street discounts

· Private medical benefits

· Discounted mortgages, loans, insurance and other financial products

· Generous pension

· Support for your total wellbeing: body, mind, finance and work

You’ll be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.

_We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation._

Reference ID: 062441

Expected start date: 21/03/2022

Job Types: Full-time, Permanent

Salary: £20,016.00 per year

Reference: 1472802156